Refund policy

We offer a 10-day return policy, meaning you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cafeelmorro@gmail.com. If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. We won't accept items sent back without first requesting a return.

You can always contact us for any return questions at orders@panamericancoffe.com.

Damages and Issues

Please inspect your order when you receive it and contact us immediately if the item is defective or damaged, or if you receive the wrong item (s), so we can evaluate the issue and make it right. You can send all photo evidence and inquiries to orders@panamericancoffee.com

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items, gift cards, or returned items with visible signs of wear or use.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved. If approved, we’ll automatically refund you to your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.